![]() If you have any further issues with the computer, don’t worry.Please select the correct one to run the diagnostics. It could be HP Vision Diagnostics or Hardware Diagnostic Tools.To run system diagnostics on the computer please visit this link: and run the extensive tests to ensure that the computer hardware is fully functional based on the type of diagnostics that has been installed on the computer.Once you access the bios, you could load the bios defaults from this link:.Pressing F10 as soon as you power on the computer should help you access the bios. You don’t need to enable the USB ports to access the bios. The wired USB keyboard should help you access the bios without hassles.Wireless keyboards don’t work outside of windows to access the bios.So please use a wired keyboard and mouse using a USB port and access the bios. It looks like a wireless keyboard that you are using.Then connect a USB wired keyboard and mouse to the desktop computer.Please perform a hard reset from this link:.I take it as a privilege to share this platform with you.įor me to assist you with accurate information I would require more information regarding this. You are a valued HP customer and it is paramount to assist you. I will be really glad to assist you here.įabulous description and superb diagnosis of the issue before posting. I understand that you are not able to access the bios with the keyboard. Thank you for taking an interest in the HP community. ![]()
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